These terms and conditions, apply to all estimates, quotations, repairs, servicing and supplying of any goods (“Goods”) provided by Telephones Uk t/a as Mike Fletcher Electronics; to any person requesting the same (“Buyer”).
2. Estimates & Quotations
All estimates and quotation shall lapse after 30 days, unless otherwise stated, but may be withdrawn by notice at any time.
2.1 Estimates are subject to the availability of the necessary components at the time of acceptance.
2.2 Verbal estimates provided by us are subject to a 10% variation to allow for fluctuations on the cost of parts and other factors.
2.3 Telephones UK t/a as Mike Fletcher Electronics reserves the right to submit a revised estimate if the need for additional work becomes apparent after work has commenced; and/or the cost of any parts have changed. In such situations, work may be suspended pending the receipt of further instructions from the Buyer and acceptance of these by Telephones UK t/a as Mike Fletcher Electronics.
3. Initial Fee/Deposit
Telephones UK t/a as Mike Fletcher Electronics reserves the right to charge an initial fee prior to commencing any work and/or a reasonable deposit from the Buyer towards the cost of any repair or service. An additional fee will apply when a written report is required.
Where the Buyer requests a service call with Telephones UK t/a as Mike Fletcher Electronics an appointment will normally be arranged for a morning call which will be any time between 10.00 am and 2.00 pm or an afternoon call which will be any time between 2.00 pm and 6.00 pm. If requested we will endeavour to narrow the appointment time down, however we cannot guarantee this. Telephones UK t/a as Mike Fletcher Electronics reserve the right to charge the Buyer for missed or broken appointments.
Unless otherwise agreed payment is due and all goods and services must be paid on completion of the job. Telephones UK t/a as Mike Fletcher Electronics accepts payment by Cash, Credit Cards, Debit Cards, Bank Transfer and Cheque, subject to prior agreement.
Telephones UK t/a as Mike Fletcher Electronics warrants that any repair made hereunder shall be free of defect in material and workmanship for ninety days after the work has been completed.
6.1 Telephones UK t/a as Mike Fletcher Electronics warrants that no Goods serviced hereunder shall develop any defect which should have been revealed by the service for ninety days after delivery to or collection of the Goods by the Buyer.
6.2 Telephones UK t/a as Mike Fletcher Electronics will only warrant the work undertaken.
7. Sales Warranty
All new equipment is guaranteed by Telephones UK t/a as Mike Fletcher Electronics for a period of 12 months from the date of purchase. Reconditioned equipment is guaranteed by us for three months from the date of purchase. Your statutory rights are not affected.
8. Existing Telephone Wiring
There is a responsibility to ensure that all telecommunications wiring in your home or on your business premises, that is connected to the Public Switched Telephone Network (PSTN), is to a suitable standard. We therefore reserve the right to disconnect any such wiring that we do not consider meet these standards. If you wish us to rectify any such problems we will be pleased to offer a further estimate for such additional work.
Before requesting a service call from ourselves it is important to note that we can only rectify faults from the point that the phone line enters your building. If we ascertain that the cause of the fault is not on your property then you will need to contact your telecoms provider to report the fault as they are responsible. You will still be liable for our standard charge for our time in troubleshooting the fault.